Alpha Trend

Grievance Redressal / Escalation Matrix

At Alpha Trend Research Services (Research Analyst – Parshuram Desai [SEBI Registration No. INH000019415]), we value your feedback and are committed to resolving any issues you might encounter. Our Grievance Redressal mechanism is designed to address your concerns promptly and effectively:

  1. Process
  • Submit Your Grievance: Use our dedicated form or contact email (details given below) to report any issues or complaints. Provide as much detail as possible to help us understand your situation better.
  • Acknowledgement: We acknowledge every grievance within 24 hours to ensure you know we’re on it.
  • Resolution Process: Our team reviews each complaint to determine the best course of action. We aim for a fair and swift resolution, keeping you informed throughout the process.
  • Feedback: After resolution, we seek your feedback to improve our services and grievance handling.
  • Confidentiality: All grievances are handled with the utmost confidentiality to protect your privacy.
  • Escalation: If the issue remains unresolved or if you’re not satisfied with the initial response, you have the option to escalate your grievance to SEBI (details given below).

We strive to maintain transparency and trust. Let’s work together to make every experience with us positive.

  1. Grievance Redressal

If you have any grievances or complaints regarding our services, please submit your concerns via the following form:

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Grievances / Complaint Form


Alternatively, you may contact our Customer Care, Compliance Officer or Principal Officer using the contact details provided below:

  1. Escalation Matrix

  1. Escalation

If your issue remains unresolved after 21 days or if you’re not satisfied with the initial response, you have the option to escalate your grievance to SEBI through any of the following channels:

    1. Through SEBI Complaints Redressal System (SCORES) website: https://scores.sebi.gov.in/
    2. Through ODR Portal: https://smartodr.in/login
    3. Through SEBI Toll-Free Number: 1800 266 7575
    4. Through physical complain to SEBI office address:

Office of Investor Assistance and Education,

Securities and Exchange Board of India,

SEBI Bhavan, Plot No. C4-A, ā€˜G’ Block,

Bandra-Kurla Complex, Bandra (E),

Mumbai – 400 051

SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link:

https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

https://apps.apple.com/in/app/sebiscores/id1493257302

We are registered on the SCORES portal.

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